Refund Policy

Last updated 10 September 2026

The 30-day guarantee

If Second Moon has not earned its place, email us the order number within 30 days of purchase and we refund it. That is the whole claim process. No return label, no photograph, no questions about what else you tried. Keep the pouches.

How to claim

• Email info@trysecondmoon.com with your order number, or call +1 774 744 3932.
• The window is 30 days from the date of purchase.
• Nothing has to be sent back. There is no restocking fee.
• The refund goes to the original payment method within 5–10 business days of our confirmation email. How quickly it appears after that is your bank's timing, not ours.

What is refunded

The full amount you paid for the product. Where you paid a delivery charge, it is refunded with the order. Import duties already levied by your country are not ours to refund; your customs authority handles those.

Subscriptions

Cancelling a subscription and refunding a charge are two different things, and you can have both.

• To stop future charges, cancel from the link in your order confirmation email, from your account at account.trysecondmoon.com, or by emailing or phoning us. A cancellation applies to every delivery not yet charged.
• If a renewal was already charged and you did not want it, tell us. It is covered by the same 30-day guarantee, counted from that charge. Keep the pouches.

The subscription prices, the 30-day interval and how to cancel are set out in full in the Terms of Service.

Damaged, wrong or missing parcels

If a parcel arrives damaged, if a pouch is not as described, or if the order is wrong, email info@trysecondmoon.com within 14 days with your order number and a photograph. We replace it or refund it, your choice, and we pay for anything that needs to come back.

If tracking shows delivered and the parcel is not there, tell us — we will open a carrier trace and see it through.

Cancelling before dispatch

An order can be cancelled or its address corrected until it is dispatched. After dispatch it cannot be changed, but the guarantee above still covers it.

Contact

Scaling Ops LLC trading as Second Moon
30 N Gould St
Sheridan, WY 82801
United States

Email info@trysecondmoon.com
Phone +1 774 744 3932